Privacy Policy

1. Introduction

CuddleForge (the "Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes:

• The types of information we may collect or that you may provide when you visit talkingmario.com (our "Website") or purchase our Talking Mario plush toy (the "Device").
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect on the Website and in connection with the Device, and in email, text, and other electronic communications sent through or in connection with the Website or Device.

This policy does not apply to information that we collect offline or on any other websites, or to information you provide to or that is collected by any third party.

Please read this policy carefully. If you do not agree with our policies and practices, do not use the Website or the Device. By using the Website or purchasing the Device, you agree to this privacy policy. This policy may change from time to time (see Section 10). Your continued use after we revise this policy means you accept those changes.

2. Use of Our Website by Minors Under the Age of 18

The Website is not intended for minors under the age of 18. It is intended for adult parents or guardians who wish to purchase the Device for their children. We do not knowingly collect personal information from minors under 18 via the Website. All purchases must be made by an adult.

3. Children Under the Age of 13

Our Device is designed to be used by children. We take the privacy of children very seriously. This section describes our practices regarding children's information and prevails over any conflicting section in this policy.

A. Information We Collect from or about Children

Children interact with the Device primarily through voice. When a child speaks to the Device, their voice is temporarily processed to generate a conversational response. We do not store or retain voice recordings or conversation transcripts. Audio is processed in real time and immediately discarded after a response is generated.

We do not require children to submit any personal information to use the Device. Any personal information a child may mention during a conversation (such as their name) is processed only to generate a response and is not stored.

B. How We Use Children's Information

Voice input from the child is sent to a trusted third-party AI provider solely to generate a real-time conversational response. The audio is not retained, analyzed, or used for any other purpose — including AI training. The third-party provider does not retain this data beyond the duration of each interaction.

C. Disclosure of Children's Information

We do not share, sell, rent, or transfer children's personal information, except as required by law or to protect the safety of a child or others.

D. Parental Rights

Parents or guardians may contact us at any time to ask about how their child's information is handled, or to request changes. Please write to us at info@cuddleforge.com.

4. Information We Collect and How We Collect It

We collect information from users of our Website in two ways: directly from you, and automatically when you visit.

A. Information You Provide to Us

When placing an order on our Website, we collect:

• Full name of the purchaser
• Email address for order communication
• Shipping address for delivery

We do not collect payment information directly. Payments are processed by secure third-party payment providers.

We may also collect records of your correspondence with us if you contact us for support, warranty claims, or returns.

B. Automatic Information Collection

When you visit our Website, we may automatically collect:

• Usage details such as pages visited, time spent, and navigation patterns
• Device information such as IP address, browser type, and operating system
• Cookies and similar tracking technologies (see Section 5)

5. Information Collection Technologies

We may use the following technologies to automatically collect information:

• Cookies: Small files placed on your browser to recognize you on return visits and improve your experience. You may refuse cookies through your browser settings, though some parts of the Website may not function properly as a result.
• Web Beacons: Small electronic files embedded in pages or emails that help us count visits and measure content engagement.

6. How We Use Your Information

We use the information we collect to:

• Process and fulfill your order
• Communicate with you about your purchase, delivery status, or support request
• Handle warranty claims and product returns
• Improve our Website and overall shopping experience
• Comply with applicable legal obligations

We do not use your personal information for advertising purposes, and we do not sell your data to third parties.

7. Disclosure of Your Information

We may disclose your personal information:

• To logistics and shipping providers to fulfill your order
• To trusted third-party AI providers for real-time voice processing — no data is retained by these providers beyond each interaction
• To comply with any applicable law, court order, or government or regulatory request
• To protect the rights, property, or safety of the Company, our customers, or others
• To a buyer or successor in the event of a merger, acquisition, or sale of Company assets

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or improper disclosure. Communications between the Device and our AI providers are encrypted using industry-standard protocols.

However, no method of data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.

9. Your Choices About Your Information

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of receiving marketing communications from us

To exercise any of these rights, please contact us at info@cuddleforge.com. We may require you to verify your identity before processing your request.

10. Changes to Our Privacy Policy

We may update this privacy policy from time to time. When we do, we will post the revised policy on this page with an updated date. Your continued use of the Website or Device after any changes are posted constitutes your acceptance of the new policy. We encourage you to review this page periodically for updates.

11. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at: